Policies

Privacy Policy

Last updated: September 8, 2026

Valdéra Collective ("we", "us", "our", "Valdéra") operates the website valdera.in (the "Site"). This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.

By using our Site or placing an order with us, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

a) Information you give us directly

Name, email address, phone number
Shipping and billing address
Account login details (if you create an account)
Order history and product preferences
Messages you send us via our Contact Us form or email

b) Payment information

We do not store your card, UPI, or net banking details on our servers. All payments are processed securely through Cashfree Payments, a PCI-DSS compliant payment gateway. Cashfree may collect and process your payment details directly in accordance with their own privacy policy.

c) Automatically collected information

IP address, browser type, device information
Pages visited, time spent on Site, referring website
Cookies and similar tracking technologies (see Section 4)

2. How We Use Your Information

We use the information we collect to:

Process and fulfil your orders, including shipping via Shiprocket
Communicate with you about your order, account, or enquiries
Send you marketing emails or WhatsApp updates about new arrivals and offers, where you have opted in (you can unsubscribe at any time)
Improve our Site, products, and customer experience
Detect and prevent fraud or misuse of our Site
Comply with legal obligations, including tax and accounting requirements (GST)

3. Sharing Your Information

We do not sell your personal information. We share information only with:

Payment processors (Cashfree Payments) — to process your transactions
Shipping partners (Shiprocket and its courier network) — to deliver your orders
Service providers who help us operate the Site (e.g. hosting, email delivery, analytics)
Law enforcement or regulators, where required by law

Each of these third parties is only given the information necessary to perform their specific function.

4. Cookies

Our Site uses cookies to:

Keep you logged in and remember items in your cart
Understand how visitors use our Site
Show you relevant products and offers

You can disable cookies through your browser settings, though some parts of the Site (such as checkout) may not function properly without them.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information, including SSL encryption on our Site and secure, PCI-compliant payment processing. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including to comply with legal, accounting, or reporting requirements (such as maintaining order and tax records).

7. Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information (subject to legal record-keeping requirements)
Withdraw consent for marketing communications at any time
Object to certain processing of your data

To exercise any of these rights, please contact us using the details in Section 10.

8. Children's Privacy

Our Site is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Valdéra Collective

Email: sales@valdera.in
Website: https://valdera.in/contact-us