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Refund And Returns

  • Refund And Returns

Policies

Returns & Refunds

Last updated: September 10, 2026

In short: All sales on Valdéra Collective are final. We do not accept returns, exchanges, or refunds — except when a product arrives damaged or defective. In that case, we will make it right.

Our Policy

Every piece we sell is handcrafted, carefully inspected, and packed with care before it leaves our warehouse. Because of the nature of our products, we do not offer returns, exchanges, or refunds for reasons such as:

  • Change of mind after placing an order
  • Minor variations in colour, finish, grain, or texture inherent to handcrafted or natural materials
  • Size, scale, or styling not matching personal expectation once the item is received
  • Items damaged due to misuse, improper handling, or normal wear after delivery

We describe every product as accurately as possible, including dimensions and material notes, so please review these details carefully before ordering.

The One Exception: Damaged or Defective Items

If your order arrives visibly damaged, defective, or different from what you ordered, we will resolve it — either with a replacement (subject to availability) or a full refund.

How to Report a Damaged Item

  1. Inspect your order as soon as it arrives. Please check your package before signing for delivery, where possible.
  2. Photograph the issue within 48 hours of delivery. Include clear photos of the damaged product, the packaging it arrived in, and the shipping label.
  3. Contact us via our Contact Us page with your order number and the photographs.
  4. We'll review and respond within 2–3 business days with a resolution — a replacement or a refund, whichever is appropriate.

Claims reported after 48 hours of delivery, or without supporting photographs, may not be eligible for resolution.

Refunds (for Approved Damaged-Item Claims)

Once a damage claim is approved, refunds are issued to your original payment method via Cashfree Payments within 5–7 business days. You'll receive an email confirmation once the refund has been processed. Please allow additional time for the amount to reflect in your bank/card statement, depending on your bank.

Cancellations

Orders can be cancelled only before they are dispatched. Once an order has shipped, it can no longer be cancelled and is subject to this Returns & Refunds Policy. To request a cancellation, please contact us as soon as possible after placing your order.

Questions?

If you have any questions about this policy or need help with an order, please reach out via our Contact Us page — we're happy to help.